Privacy Policy

Privacy Policy

Effective Date: 25/09/2024

Gem Hydro Bottle LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase from gemhydrobottle.store. It also outlines your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

This website is operated by Gem Hydro Bottle LTD, a company registered in Italy. Our business address is via Monte Cervara 16, Foligno, Italy, 06034. For questions related to this Privacy Policy, please contact us at [email protected].

2. Data We Collect

We collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, mailing address, and other identifiers.
  • Payment Information: Payment details, which are processed securely through third-party payment processors (we do not store full payment information).
  • Technical Data: IP address, browser type, operating system, and information about how you interact with our website.
  • Cookies and Tracking Data: To enhance user experience and analyze website traffic (for more information, see our [Cookie Policy]).

3. How We Collect Data

We collect data through:

  • Direct Interactions: When you purchase a product, sign up for our newsletter, or contact us directly.
  • Automated Technologies: Such as cookies, web beacons, and similar tracking technologies.
  • Third-Party Sources: From service providers such as payment processors or social media platforms when you interact with us.

4. Purpose of Data Collection

We collect and use your data for the following purposes:

  • Order Fulfillment: To process orders and deliver products to you.
  • Communication: To send updates, respond to inquiries, or provide customer support.
  • Marketing and Promotions: To send you promotional content and offers (with your consent).
  • Improvement of Services: To monitor usage, optimize the website, and improve your experience.
  • Legal Compliance: To comply with legal obligations, such as tax reporting and fraud prevention.

5. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

  • Contractual Necessity: Processing is required to fulfill the contract (e.g., processing your order).
  • Consent: When you have provided clear consent for us to process your personal data for specific purposes (e.g., marketing).
  • Legal Obligations: Compliance with applicable laws and regulations.
  • Legitimate Interest: To improve our services and website, provided that such interests are not overridden by your privacy rights.

6. How We Store and Protect Your Data

We take the following measures to ensure the security of your personal data:

  • Data Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Access Controls: Personal data is only accessible by authorized personnel.
  • Data Minimization: We only store the necessary data and retain it for the period required to fulfill the purpose for which it was collected.
  • Third-Party Compliance: We ensure that third-party providers who process your data comply with GDPR and maintain appropriate security measures.

7. How We Share Your Data

We may share your personal data with:

  • Service Providers: Trusted third parties that assist us in delivering services (e.g., payment processors, shipping partners). These providers are required to protect your data and comply with GDPR.
  • Legal Authorities: When required by law, such as in response to legal processes or government requests.
  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to new owners.

8. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
  • Right to Restrict Processing: You can ask us to limit how we process your personal data, under specific circumstances.
  • Right to Data Portability: You can request the transfer of your data to another service provider.
  • Right to Object: You have the right to object to the processing of your personal data in certain situations.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month, in accordance with GDPR.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or accounting purposes). Once the retention period has expired, your personal data will be securely deleted or anonymized.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can control your cookie preferences through your browser settings. For more detailed information, please see our [Cookie Policy].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. Any changes will be posted on this page with an updated “Effective Date”.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Email: [email protected]
Address: via Monte Cervara 16, Foligno, Italy, 06034

This policy ensures transparency, compliance with GDPR, and provides clear instructions for your users to manage their data.

13. International Data Transfers

As part of our operations, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR standards. These safeguards include the use of standard contractual clauses approved by the European Commission or ensuring that the third party is certified under an appropriate privacy framework.

14. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect or process personal data from children under this age without verifiable parental consent. If we become aware that we have unintentionally collected personal data from a child without such consent, we will take steps to delete that information as soon as possible.

15. Complaints

If you believe that your rights under GDPR have been violated, you have the right to file a complaint with your local data protection authority or supervisory authority in the EU. For Italy, this is the Garante per la protezione dei dati personali.

You can also reach out to us directly at [email protected], and we will do our best to address your concerns.

This Privacy Policy ensures compliance with GDPR and addresses all necessary elements to protect the privacy of your website users while providing them with clear guidance on their rights and how to exercise them.